A complete installation system
Substrate preparation, waterproofing, adhesive, grout and movement control are not five purchases — they are one system, and a system only performs when every part of it was designed to work with the next. We install LATICRETE, end to end, on every project. We do not mix components between manufacturers, and we do not install a system we cannot stand behind.
We carry no material margin, so when we tell you a stone will stain or a format will not work on that substrate, there is nothing in it for us either way. Specification advice you can trust is advice from someone with nothing to sell you.
Mixing a primer from one brand with a membrane from another is where responsibility disappears and where most failures start. We keep the chain intact so there is exactly one answer to who stands behind it.
An unusual substrate, a format at the edge of what the adhesive is rated for, a junction the drawings do not resolve — these get answered against the manufacturer's technical data before we commit to them, not guessed at on site. That is most of why we do not switch systems.
We take the drawings and the schedule and check tile format against substrate, falls against waste positions, movement joints against the structure, and trims and mitres against the detail drawings — while changing any of it is still free.
Almost every project needs some substrate rectification to take the specified system. We identify it up front and price it as a defined variation, in writing, before work begins. Nobody finds out halfway through.
Tell us at the drawings stage. We will put the case for ours, with the technical data behind it and the manufacturer's technical team available to answer questions directly. If the specification cannot change, we are not the right installer for that project — and we would far rather say so over the drawings than discover it on site.
Most tiling problems are decided long before a tiler arrives — in a format chosen for a substrate that cannot take it, a waste set where the fall will not reach, a detail drawn without a movement joint. We would rather find those on the drawings.
01
Tile format against substrate. Falls against waste positions. Movement joints against the structure. Trims, mitres and junctions against the detail drawings. We do this while any of it can still be changed for nothing.
02
Every system has a tolerance it needs to perform. We measure what is actually there and say plainly what has to change to meet it.
03
Anything outside our original scope is identified and quoted in writing before work begins. No discovery halfway through, and no argument about who owns it.
04
Waterproofing has a cure time that cannot be compressed, and it sits between the plumber and the joiner. We put the dates on the programme rather than discovering the clash on site.
NZBC E3/AS1
Internal Moisture
The Building Code clause that governs wet areas. It sets where the surface has to stop water and where the water has to go.
AS/NZS 3740
Waterproofing of domestic wet areas
How the membrane is built: how far up the wall, how the corners are bonded, how the fall to the waste is formed.
AS 3958.1
Installation of ceramic tiles
Substrate tolerance, adhesive coverage and — the one most jobs skip — movement joints.